On this page you will find answers to general, technical and billing related VPN questions commonly asked by our customers. If you have an issue with your VPN account, you are advised to kindly review the information found below before contacting us. If you are unable to find a solution to your problem or to an answer not found below, you are more than welcome to contact us. When contacting us, please provide as much information as possible regarding the issue you are facing in order for us to help you resolve the issue in a timely manner.

General VPN Questions

How does a VPN work & what does your service provide?
Is it legal to use a VPN?
Will the VPN connection work in my country?
How can I recommend your great VPN service to others?
What are some of the benefits? What can I use your VPN service for?
Do you block torrent sites? Do you allow torrent downloads & p2p?
Can I use the VPN account on multiple computers? Can I use it simultaneously?
Is a VPN Connection the same as a Proxy websites??
Is my computer operating system supported? How do i configure it to connect?
Can I use the account on a smartphone & tablets?
Do you offer trial accounts? How about FREE accounts?
Is it difficult to configure and use the service?
How do i get a VPN account?
My ISP has blocked VPNaccounts.com. Will I still be able to use the service?
Will your VPN service allow me to bypass geo blocks which prevent me from watch bbc iplayer, Netflix, Hulu etc?


Technical VPN Questions

Unable to connect on Windows 10?
I can't connect to the server. The VPN connection fails, what should I try first?
Using Windows, I can connect to the VPN server but i can't browse the internet?
Using Mac OS, I can connect to the VPN server but i can't browse the internet?
Using iPad, I can connect to the VPN server but i can't browse the internet?
Internet seems slow or I get disconnected. What can I do?
How do I delete the VPN connection in Windows?
VPN Trying to connect when you do NOT want it to
VPN Error 678: How to fix it?
VPN Error 691: How to fix it?
VPN Error 721: How to fix it?
VPN Error 789: How to fix it?
VPN Error 619: How to fix it?
Windows Vista with Live OneCare installed - It can block VPN
Norton with Internet Security - Could Block VPN
Mcafee Plus Internet Security - Could Block VPN
You did not provide information about my internet security program
I am still having issues using the service, what now?


VPN Billing Related Questions

What payment methods do you accept?
What is the shortest subscription offered?
Why have I been billed again?
How do I cancel my subscription?
I see a charge on my account but not sure if it is from you?
My order was declined / canceled but you charged my card.
The payment processor is having issues processing a recurring payment, what should I do?
I am having a hard time placing an order, the payment processor is not accepting my payment, what should I do?