Money-back guarantee
30-Day Money-Back Guarantee Try it with less risk.
If VPN access does not meet your needs, you may request a 100% refund within 30 days, provided the account has complied with the Terms and Acceptable Use rules.
- 100% refund
- 30-day request period
- Support-assisted process
Quick summary
How the guarantee works.
A short, Support-assisted process keeps the request clear without making troubleshooting a condition of eligibility.
- 01STEP 01
Request within 30 days
Contact Support within 30 days of receiving VPN access.
- 02STEP 02
Identify the purchase
Provide the information Support needs to identify the VPN account or order.
- 03STEP 03
Refund review
If the account complies with the applicable Terms and Acceptable Use rules, the qualifying purchase may receive a 100% refund.
Prepare the request
What to include with your request.
Send only enough information for Support to identify the purchase and understand what you want done.
Request a refund through Support- Account username or other identifying account information
- Purchase email
- Approximate purchase date
- Reason for cancellation or refund
- Confirmation that you want the VPN subscription cancelled and refunded
Policy conditions
Refund eligibility.
The guarantee applies to accounts that comply with the Terms and Acceptable Use rules.
Lawful P2P or torrent use does not by itself affect refund eligibility.
- Made within 30 days of receiving VPN access
- Associated with an identifiable VPN-Accounts.com purchase
- For an account that has complied with the Terms and Acceptable Use rules
Terms relationship
When the guarantee does not override the Terms.
The money-back guarantee does not protect activity that violates VPN-Accounts.com Terms or Acceptable Use rules.
Read the Terms of Service- Unlawful activity
- Hacking or unauthorized access
- Malware
- Phishing or fraud
- Spam
- Attacks or sabotage
- Infringement of third-party rights
Payment process
How is the refund returned?
Approved refunds are returned through the applicable payment or refund process for the original purchase where supported.
Processing time may also depend on the payment provider or financial institution.
Optional assistance
Want help before cancelling?
If the problem is setup, a blocked destination or one server and network combination, Support may be able to help before you decide.
VPN not working
Work through connection and error checks.
Setup guides
Choose the appropriate setup path for your device.
Server hostnames
Check the current technical server reference.
Support
Ask for setup help or submit the refund request.
Troubleshooting is optional. You may still request a refund within the applicable guarantee period without completing troubleshooting first.
Refund FAQ
Direct answers about the guarantee.
The visible answers below are the same policy statements supplied to search and answer systems.
How long do I have to request a refund?
Request the refund through VPN-Accounts.com Support within 30 days of receiving VPN access.
Is the refund 100%?
Yes. A qualifying purchase may receive a 100% refund when the request is made within 30 days and the account has complied with the applicable Terms and Acceptable Use rules.
How do I request a refund?
Use the VPN-Accounts.com Support contact form. Include enough account and purchase information to identify the order, and confirm that you want the VPN subscription cancelled and refunded.
Do I have to troubleshoot before requesting one?
No. Troubleshooting is optional. You may still request a refund within the applicable guarantee period without completing troubleshooting first.
Does lawful P2P or torrent use affect refund eligibility?
Lawful P2P or torrent use does not by itself affect refund eligibility.
What information should I send Support?
Send the account username or identifying account information, purchase email, approximate purchase date, reason for cancellation or refund, and confirmation that you want the subscription cancelled and refunded. Do not send your VPN password, full card number, private keys or crypto seed phrase.
How is an approved refund returned?
Approved refunds are returned through the applicable payment or refund process for the original purchase where supported. Processing time may also depend on the payment provider or financial institution.
Refund support