VPN Frequently Asked Questions

Our monthly plan is $7 billed monthly. The 1-year plan is $60 billed once per year, equal to $5 per month. The 2-year plan is $105 billed once every 24 months, approximately $4.37 per month.

Compare all VPN plans and choose your billing period.

Every current plan includes the same core VPN account access, use on up to five simultaneous supported devices, access to available VPN server locations and setup support. Stealth mode is available for supported setups where ordinary VPN connections may struggle.

One VPN account can be used on up to five simultaneous supported devices. Your account is for your own use and should not be shared, resold or publicly distributed.

We provide setup options for supported computers, phones, tablets and other compatible devices. Current setup documentation includes Windows, Mac, iOS, Android and additional supported configurations.

Check the VPN setup guides for the current options for your device, or ask support before purchasing if you have a specific requirement.

After your payment is processed, your VPN account and setup information are sent by email. Follow the setup guide for your device, choose a VPN server and connect. If you have trouble installing or connecting, support is available to help you troubleshoot.

Yes. Card payments are processed through BlueSnap, and we also provide a separate PayPal purchase option. Payment approval can depend on the payment provider and your issuing bank.

View the current purchase options.

Yes. Subscriptions renew according to the billing period shown when you purchase unless you cancel before the renewal date. You can usually cancel through the payment gateway used for the order or contact support before renewal.

Eligible accounts can request a refund within 30 days of receiving account access. The guarantee is subject to our refund policy and Terms of Service. Accounts terminated for prohibited activity, abuse, account sharing, fraud, torrent/P2P use or other Terms violations are not eligible.

No. We do not monitor or store your browsing history, websites visited, DNS queries, downloaded files, app usage or the contents of your VPN traffic during normal VPN use.

We keep the basic information needed to create and manage accounts, confirm payments, manage subscriptions and provide support. This can include your email address, payment confirmation, subscription and account status, and support messages.

Our website also collects normal site-visitor information such as IP address, page requests, browser/device information and analytics data. Website and account records are separate from the contents of your VPN traffic.

No. Payments are handled by third-party payment processors such as BlueSnap and PayPal. VPN-Accounts.com does not store full credit-card numbers.

A VPN encrypts traffic between your device and the VPN server. Your internet provider or local Wi-Fi network can normally see that you are connected to a VPN server and can observe connection timing and data volume, but traffic carried correctly inside the encrypted tunnel is not readable to them in the same way as ordinary unencrypted traffic.

No. A VPN changes the public IP address websites normally see and improves connection privacy, but it does not erase your identity. Logged-in accounts, cookies, browser fingerprints, GPS, payment details and information you submit can still identify you.

Our current setup documentation includes an internet kill switch in the VPN-Accounts.com app on Mac and Windows. Do not assume the same feature is available with every manual setup or on every platform.

See the current setup guides for device-specific options.

No. A VPN protects the network connection; it does not make a fake website legitimate, remove malware, fix weak passwords or stop you from giving information to a scammer. Keep your device updated, use strong account security and be careful with links, downloads and login pages.

For most customers, the VPN app is the easiest option because it makes connecting and switching servers simpler and provides supported app features. Manual setup is also available for compatible devices and situations where you prefer to use the device’s built-in VPN client or another supported VPN application.

Current VPN-Accounts.com documentation includes WireGuard, OpenVPN and IKEv2 options for supported devices and configurations. The exact choices depend on the device and setup method.

Use the setup documentation for your device to see the current options.

Stealth mode is an available connection option designed for restrictive networks where an ordinary VPN connection may struggle or be interfered with. It can help in some network environments, but it cannot guarantee access to every website, app or service.

First confirm that your normal internet connection works and that your VPN account is active. Then check your credentials, restart the app or device, try another VPN server and try another supported protocol if available.

If it still fails, contact support and include your device, operating system, current country/network, selected server or protocol and the exact error you see.

VPN encryption and additional routing add some overhead. Speed also depends on your original connection, Wi-Fi quality, device, protocol, VPN server distance, network congestion and the destination you are using.

If performance is poor, try a geographically closer VPN server or another supported protocol.

After connecting, check your public IP address and location. They should reflect the VPN server rather than your normal internet connection. If a website still shows another location, it may also be using account settings, cookies, GPS, browser permissions or an outdated IP-location database.

It may. If the problem is caused by network filtering, routing or the public IP location, connecting through another VPN server can help test or restore access. If one server or protocol does not work, another may work better.

A VPN cannot guarantee access because websites and apps can also use account country, payment region, identity checks, device data, GPS, licensing rules or VPN detection.

See our blocked website troubleshooting guide.

Yes. A VPN is useful for protecting your connection on hotel, airport and café networks and for giving your device a consistent VPN-server IP location while travelling.

If you are travelling to a country with restrictive networks, install and test your VPN before departure so you know the setup works on your device.

No. A VPN provides an encrypted connection and a different public IP location, but third-party services control their own access rules. Streaming providers, AI tools, calling apps and other platforms may use account country, billing region, licensing, device information or VPN detection in addition to IP address.

No. A VPN changes your network route and the public IP address websites normally see. It does not automatically change GPS, mobile-network location, app-store region, billing country, verified identity or account settings.

VPNs are legitimate privacy and security tools in many countries, but laws and restrictions vary by jurisdiction and can change. A VPN does not make prohibited activity lawful.

See our VPN legality guide for country-level information, and check current official/local guidance if your situation carries legal risk.

No. Torrent and P2P traffic are not allowed on the VPN-Accounts.com network. Accounts used for torrenting, P2P file sharing or related prohibited activity may be blocked or terminated under the Terms.