We seek to meet or exceed your expectations & we guarantee you 100% satisfaction. In the unfortunate event that the service does not meet you needs or expectations, request a refund within 7 days of receiving access to your account via the welcome email and we will grant you a 100% refund. Just drop us a an email with your username, reason for canceling and that you wish to receive a refund. We will reply and confirm the request. It is the customers responsibility to contact us for a refund.